Citibank Strangedays

Well, I called up Citibank today to inquiry about the status of my unauthorized transactions investigation. A person from the fraud customer service department picked up my call. I'll refer to him as Gear. So, I asked Gear about the status of the investigation. First words out of Gear's mouth in reply, "Investigations take 14 business days to be completed." Well, I expressed about as much frustration as I am capable in response. When I first reported the unauthorized withdrawals on my account, I was told that I would have resolution in 4 to 5 days. The second time I called, I was also told 4 to 5 days. After the 5th day, I called again. This time, I was told it was 10 days. And now I called on the 11th day and Gear was telling me I had to wait 3 more days. No way!
He put me on hold and did some checking. He comes back and tells me I was right. The investigation is 10 days, and it is done. I will receive the investigation closure letter and my reimbursement in a couple days. Then he tells me the amount of the reimbursement, under $2000. More than $3000 was stolen from me! What the?!
After more time passes, Gear finally figures about that the initial investigation was only opened for one of my two accounts that was affected. So Gear and I had to go through all of the transactions again, and submit two requests (one for each account) for review and reconsideration of the investigation results, all because of a Citibank error!
You know what, I don't know if this means I will get the initial reimbursment amount, or hafta wait another ten days for the correct amount. Arg! So, the saga continues.