El Sh*t-toe is the term I overheard another guess use to describe the Chateau Hotel. It fits. The hotel looks good at first glance when you arrive, but in fact it is not well maintained. The rooms are old, outdated and not maintained. The dresser had one handle missing. The bathrooms were extremely simple. The beds mattresses squeaked loudly. The pillows were worn out. The bedspreads looked as though they had been in the room since the hotel was first built, decades ago. The A/C unit was horribly inadequate, and again looked to be as old as the hotel, yet added on as an after thought years later. The hot tub was a mess and its jets did not work in any useful manner. The carpets are dirty and old. The hallways where not cooled. The vending machines where out of stock for three days straight on the weekend during a busy season. The T.V. was small, appeared to be decades old, and buzzed very loudly every time a bright light was in the background of the T.V. show. The T.V. only had local channels and HBO, with no movie selections. The hotel is farther from Napa’s downtown area than suggested in the hotel’s description. On the plus side, they had a working ice machine. Oh, the staff was courteous, but seemed fully aware of the hotels issues.
Even at my discounted rate, the hotel is way way over priced. However, you couldn’t lower the price far enough to convince me to stay there again. In Napa Valley, I’ve spent much less on a room and received better, newer rooms and more services.